Welcome to the Cookjoy Global LLC FAQ section! We’ve compiled answers to some of the most common questions to make your shopping experience seamless. If you don’t find the information you’re looking for, feel free to contact us for further assistance.
Q: What kind of kitchen products do you offer?
A: We provide a wide range of kitchen tools and accessories, including utensils, cookware, food storage solutions, and innovative cooking gadgets.
Q: Are your products safe for food use?
A: Yes, all our products are made from high-quality, food-safe materials that meet safety standards.
Q: How do I clean and maintain Cookjoy products?
A: Cleaning instructions vary by product. Most of our items are dishwasher-safe, but we recommend checking the product description for specific care instructions.
Q: How can I place an order?
A: You can order directly from our website by adding items to your cart and proceeding to checkout.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment options available at checkout.
Q: Can I modify or cancel my order after placing it?
A: If your order has not been processed, you may request a modification or cancellation by contacting our customer service team as soon as possible.
Q: Do you ship internationally?
A: Yes, we offer international shipping to many countries. Shipping rates and delivery times may vary depending on your location.
Q: How long does delivery take?
A: Standard shipping typically takes 5-10 business days, while expedited shipping options are available for faster delivery.
Q: How can I track my order?
A: Once your order has shipped, you will receive a tracking number via email to monitor your package’s journey.
Q: What is your return policy?
A: We accept returns within 30 days of purchase for unused and undamaged items. Please visit our Returns & Refunds page for more details.
Q: How do I initiate a return?
A: Contact our support team with your order details, and we will guide you through the return process.
Q: When will I receive my refund?
A: Refunds are typically processed within 5-7 business days after we receive your returned item.
Q: How can I contact customer service?
A: You can reach us via email at info@cookjoyglobal.com or through our contact form on the website.
Q: What are your customer service hours?
A: Our team is available Monday to Friday, from 9 AM to 6 PM (EST).
If you have any other questions, feel free to contact us. We’re here to help!
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